Wednesday, March 08, 2006

VTech Phones: DO NOT BUY!
So I went phone shopping the other day and found out that corded, outlet powered (backlit) speakerphones simply do not exist anymore. Undoubtedly, the phone companies make more money from cordless battery powered models, both in the initial sale and post-sale batteries, however this is not the main point of this post. I have a terrific VTech phone (vt2498) with all the afforementioned features. This phone, since being stored in a climate controlled environment for over a year due to my move, has periodically briefly rung (every 30 mins on the dot, no other phones do it) and the wireless handset will not reconnect to the base. Having relayed this detailed info to VTech support, here is the response I received:

Dear Charles,

Thank you for your recent inquiry to our Consumer Sales and Service

Keep the original email attached to our response in case further
assistance is needed.

We apologize for any difficulty you are experiencing with your VTech
telephone product.

To evaluate the problem you are experiencing, please see the product
information located in the Frequently Asked Questions (FAQs) section
that appears on our web site.

Note: Depending on the age of your unit, a User's Manual may also be
available for download via the above web site (located under Customer
Support). We find that many operational questions can be answered by
reviewing the User's Manual.

If after reviewing the FAQs and/or User's Manual and your product does
not work, please click on the link below to obtain replacement
information for your product:

VTech Communications
Consumer Sales and Service Center

* Click the following link to visit our online store for
all of your telephone and accessory needs!

* Your product may qualify for the VTech Product Protection Plan.
Click the link below for more information.

To paraphrase:
Sorry customer, we have no idea what the problem is! Here, go the the FAQ site which does not have the answer and you've obviously checked already, or download the already checked manual! If these don't have the answer, and we've already covered that, then you're free to buy a brand new VTech phone! You can also buy accessories! If you still have any money left, you can buy our warranty plan as well! Aren't you lucky? Huh? You want some more? Let me put on my brass customer service knuckles!

Whew. I feel better now.

Comments on "VTech Phones: DO NOT BUY!"


Blogger Carolyn said ... (7:44 AM) : 

I have purchased a Vtech phone because it shows a voice mail indicator on the phone. It is supposed to light up when there is a message, but it does not. Can it be repaired or does it just not do what it says it will?


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