So I went phone shopping the other day and found out that corded, outlet powered (backlit) speakerphones simply do not exist anymore. Undoubtedly, the phone companies make more money from cordless battery powered models, both in the initial sale and post-sale batteries, however this is not the main point of this post. I have a terrific VTech phone (vt2498) with all the afforementioned features. This phone, since being stored in a climate controlled environment for over a year due to my move, has periodically briefly rung (every 30 mins on the dot, no other phones do it) and the wireless handset will not reconnect to the base. Having relayed this detailed info to VTech support, here is the response I received: Dear Charles, Thank you for your recent inquiry to our Consumer Sales and Service Center. Keep the original email attached to our response in case further assistance is needed. We apologize for any difficulty you are experiencing with your VTech telephone product. To evaluate the problem you are experiencing, please see the product information located in the Frequently Asked Questions (FAQs) section that appears on our www.vtechphones.com web site. Note: Depending on the age of your unit, a User's Manual may also be available for download via the above web site (located under Customer Support). We find that many operational questions can be answered by reviewing the User's Manual. If after reviewing the FAQs and/or User's Manual and your product does not work, please click on the link below to obtain replacement information for your product: http://www.vtechphones.com/vtechui/support/replacement.cfm VTech Communications Consumer Sales and Service Center ----------------------------------------------------------------- * Click the following link to visit our online store for all of your telephone and accessory needs! http://www.vtechphones.com/vtechui/shop * Your product may qualify for the VTech Product Protection Plan. Click the link below for more information. http://www.vtechphones.com/vtechui/warranty/warranty.cfm To paraphrase: Sorry customer, we have no idea what the problem is! Here, go the the FAQ site which does not have the answer and you've obviously checked already, or download the already checked manual! If these don't have the answer, and we've already covered that, then you're free to buy a brand new VTech phone! You can also buy accessories! If you still have any money left, you can buy our warranty plan as well! Aren't you lucky? Huh? You want some more? Let me put on my brass customer service knuckles! Whew. I feel better now.